FAQ

Frequently asked questions

Why "Hoist and Crane?"


The name Hoist and Crane comes from our belief that coffee should lift us up and get us moving. We like the way it sounds too!




Do you offer ground coffee?


We currently only sell whole beans. We are commited to offering the absolute freshest coffee we can, and beleive that fresh ground coffee at home not only provides the freshest,nmost delicious cup of coffee, but the best and most rewarding coffee experience. There are many manual and electric grinders available at a wide variety of price ranges.




When is your roasted coffee at its peak freshness?


After our coffee is shipped from the farm, it can be roasted in just days and sent off to your doorstep! Our coffee can be enjoyed anytime after roasting, but you will find that between 5-14 days after roasting will bring out the best notes and qualaties of the coffee.




Why 100% Colombian coffee?


Aside from our personal connection to the beautiful country, we truly believe that Colombia is home to the best coffee in the world.




If I cancel my subscription will I be charged?


You may cancel your subscription at any time without any penalties. However, please keep in mind that processed subscription payments are not refundable. We will not extend partial refunds. Your membership will deactivate once you have received all the product paid for. Once your paid allotment has been fulfilled, your membership cancellation will activate, and it will be a sad day: we will miss you, and you will stop receiving coffee.




Can I pause my subscription?


We understand that life happens. You can stop your subscription at any time without penalty. However, please keep in mind that processed subscription payments are not refundable. We will not extend partial refunds. Your membership will deactivate once you have received all the product paid for. We henever you are ready to come back, we will be here!




When will I be billed for my subcription?


Your first subcription charge will take place on the day that you subcribe and your order will ship the week following your order (the closest roasting cycle). From that point forward charges will be recurring on monthly basis.




When will you ship my order?


To guarantee freshness, we roast and ship once a week every week for our subscribers. Deoending on your subscription you will receive a shipment on biweekly or monthly basis starting the week following your order (the closest roasting cycle). From that point forward it will continue to ship based on your plan's frequency.




What are the best methods to brew H&C coffee?


This is a complex question and it pretty much depends on your taste. There are many factors that affect the quality of the cup. On the consumer end, not only brewing plays a role but also grinding. We preffer conic burr grinders. They release the natural oils of the coffee enhancing the characteristics of the coffee. As for the brewing method, each one will give you different results. The key factors are grinding coarseness and water to coffee ratio. We encourage you to try and compare different methods until you find your favorite.




Is H&C coffee good for making cold brew?


Yes! We love cold brew coffee and all our coffees will give you a cold brew. If you are up for a treat of subtle sweetness, we suggest you try our Natural or Black Honey procesed coffees. Stay tuned. We will soon be posting great tips for brewing.




How should I store my coffee?


To preserve the freshness of your coffee, it is important to protect it from light, air, heat and moisture. We recommend keeping your coffee in an airtight dark container and to store it in a cool location.




What kind of beans do you sell?


All of our coffee is 100% Arabica.




What do you mean by "Farm to Cup?"


We refer to our coffee as "farm to cup" because we work directly with the farm to secure and ship the highest quality beans at industry leading speeds. The beans we use see only the farm, hulling center (where they are sorted and bagged), and then our roaster before they arrive at your home! Often times the coffee business can be a complicaed one. With so many middlemen, importers, exporters, handlers, and retailers the quality if the coffee can have adverse affects, but more importantly, the complex system can hurt the famers as trade methods are not held to adequate ethical standards. At H&C we ensure a set quality, values, and ethics that will always be held to the highest standard.





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